Can I get a personal demonstration of mSuit.One?
How long will it take to put on the mSuit.One and will I need any technical assistance?
It's just a costume and you can put it on in a couple of minutes - no technical skills required. You only need to follow the instructions for connecting the mSuit.One.
Can I wear mSuit.One under my normal clothes or suit?
Yes! mSuit is based on inertial sensors, and unlike optical motion capture systems, you can wear whatever you want on top.
Can I wash my mSuit.One suit?
How to choose the right size
To use the guide you need to know your current height and weight. If you find yourself between two sizes, we recommend choosing the smaller of the two for a snug fit.
for children (up to 155 cm / 5.1 feet)
How to make an order?
6. Within minutes, you will be notified by email and electronic invoice to confirm your purchase.
Can I place an order by phone?
Sure. The specialists of our contact center will be happy to help you place an order by phone. To do this, you can fill out a short form, or call our contact number on the web site.
I decided to place an order at night. How to do it?
Orders on the web site are accepted 24/7. Their processing is carried out during working hours. (daily from 9:00 to 18:00)
How can I change or cancel my order?
The order can be changed or canceled by contacting the operator, or by sending a message to our email address: email@example.com
I could not answer the call from the operator of your online store. What to do?
It's simple. Contact us by phone or write to us and explain the situation.
How can I pay for my order?
We offer fast payment options using Paypal. We also offer the possibility of payment in other forms - specify "Manual payment" after the Checkout before making a purchase and we will contact you to determine the payment method.
What warranty does mSuit.One offer?
What about shipping and import duties?
How quickly can I receive my order?
The first batch of costumes will be sent to you by the end of December 2020. To everyone who has confirmed their pre-order, we give a 1 year license for mSuit.Connect for free.
Do you have a pickup?
There is no pickup. You can receive your purchase using courier services.
How do I know that my order has arrived?
You should receive a delivery notification to your email address. Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
How long does it take for the parcels to arrive?
I accidentally put the wrong address? How can I change the destination?
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Please make sure you change your shipping address or make any other changes to your order by sending a message to our email address: firstname.lastname@example.org.
What should I do if the product does not fit me?
Upon receipt of the order, regardless of the delivery method, you can unpack and inspect the goods. If for some reason the product in the order does not meet your expectations, you can return it by return shipment at your invoice. Carpe Diem Solution will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of the item and are returned to us in original packaging, unused and in resellable condition with all original tags and labels attached including your proof of purchase.
I will receive a refund if the product does not suit me for any reason?
Sure. Once warranty claim is confirmed, you will receive the choice of:
a refund in store credit
a replacement item sent to you (if stock is available)
Equipment and Support
Do you offer face capture?
At the moment we do not offer our own face capturing. But you can combine our body mocap with third-party face capture solutions using our plugins in specialized applications like Unreal Engine and Autodesk MotionBuilder, etc.
Do you offer finger motion capture?
What is the technical accuracy of the system?
3D orientation accuracy: ± 0.4 deg
Internal sampling rate: 1000 Hz
Latency: 10 ms
On-body recording: Up to 24 hour (Memory card 32 Gb)
Motion trackers: 18 x 9-dof inertial sensors, 1 magnetic sensor and 1 GPS sensor
New Sensor Fusion: Based on Adaptive Lattice Filter Algorithm, automatic drift correction and calibration.
What are the advantages of a suit with a tracking system?
No occlusion. The combined system sustains precise tracking in conditions of optical interference or low light.
Absolute tracking. Contrary to predictive algorithms of many technology solutions in the industry which address the issue of relative positioning, we created a unique absolute tracking system which is ultra reliable and efficient.
Automatic drift correction. Due to the combined system there is no constant absolute coordinate shift caused by accumulation of integration errors. The tracking error will always be insignificant and in the given pre-defined range.
How about positioning?
We integrate external equipment (base station) to ensure absolute positioning.
Can I track more than one mSuit at a time?
Which batteries are compatible with mSuit.One
What is mSuit.Connect?
Denoiser powered by Machine Learning
Organize and edit multiple motion assets
Single / Multiple sequence recording
Batch export / import in FBX, BVH or CSV
Share system for remote users
Real-time motion data streaming (VR, 3d software, game engine)
Virtual cameras and auxiliary objects
Tracking and interaction with objects
LiveLink and plugins
Phone and E-mail Support
Support using On-line chat
Using online chat, we can not always promptly respond to your request, if you encounter such a problem, use all the opportunities to contact us indicated on the contact page